Privacy Policy

1. Information We Collect

When you use Matt India Co, we collect:

• Personal Information: Name, phone number, email address, and delivery address when you place an order.
• Usage Data: Pages visited, products viewed, and actions taken on our website.
• Payment Information: We do not store any card or bank details on our servers. Payments are handled through links or UPI IDs sent directly to you by our team.

2. How We Use Your Information

• To process and fulfill your orders
• To communicate order updates via WhatsApp, SMS, or email
• To improve our website and product offerings
• To send promotional offers (only if you have opted in)

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Courier partners for delivery purposes
• Payment service providers to process transactions
• Government authorities if required by law

4. Cookies

Our website uses essential cookies for cart functionality and session management. We do not use tracking cookies for advertising purposes without your consent.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account data
• Opt out of promotional communications

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order data is retained for 7 years as required under the GST Act. You may request deletion of your account data at any time by contacting us.

8. Grievance Officer

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

All grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

9. Contact Us

For privacy-related concerns, contact us at: